In this week’s newsletter, we explore key strategies to enhance your operations. The NRF Foundation’s new customer conflict de-escalation training is equipping front-line employees with the skills to manage challenging situations and create a safer shopping environment. We also dive into the growing impact of digital signage, with over 60% of retailers investing in technologies that transform in-store experiences.
From AI-powered displays to interactive kiosks, learn how these innovations are reshaping the way retailers engage customers and drive business results.
Today's Rundown
- Cultural Shift: Why 9 out of 10 European shoppers prefer in-store shopping, and other key trends
- Trakwell Feature of the week: Learn how to save time with mass exclusions.
- OUT NOW: Sign up to receive the Q2 2024 Home Furnishing Benchmark Report.
Market Watch
Furniture Industry
Mattress Industry
Trakwell Feature of the Week
This is where each week we highlight a feature within Trakwell. This week’s feature is: Save time with Mass Exclusions
Mass Exclusions
Excluding non-buying opportunities can take time, especially when your store is busy.
With the unassigned photos and mass exclusion feature, you can keep your team focused on what matters most.
Click HERE to read our guide on how to mass exclude non-buying opportunities.
Report: Halloween 2024 Predictions
The NRF Foundation has introduced a new customer conflict de-escalation training program for front-line retail employees as part of its RISE Up educational initiative.
Developed in collaboration with the Crisis Prevention Institute (CPI), the 30-minute online course equips retail and distribution center employees with essential skills to recognize and manage potential conflicts in a retail environment. This initiative aims to foster a safer and more positive shopping experience for both customers and employees by reducing tension and ensuring smoother interactions.
Social Impulse Buys
Today, signage plays a critical role in shaping consumer experiences. From storefront designs to digital displays, each touchpoint influences how customers interact with brands.
Studies show that 67% of Gen Z prefers shopping in physical stores, with 56% seeking a fun shopping experience. To meet these expectations, over 60% of retailers are now investing in multi-purpose technologies like digital signage and interactive kiosks, which enhance both customer and employee engagement. These innovations enable retailers to update content instantly and tailor experiences, helping to bridge the gap between online and in-store shopping.
Emerging trends in media also highlight how digital content strategies are reshaping physical spaces. In-store advertising spending is projected to grow by over 30%, with big-box retailers like Walmart using digital displays to maximize the impact of their real estate. Technology like AI and IoT sensors are further transforming customer engagement, offering personalized and data-driven experiences.
By leveraging these advancements, retailers can create dynamic, real-time interactions that keep customers engaged while optimizing business outcomes.
Retail Snippets
Cultural Shift: Why 9 out of 10 European shoppers prefer in-store shopping, and other key trends.
More to Come: Could Amazon Pharmacy become the largest drug store in the USA?
Port Strike: How the port strike could impact your grocery shopping.
Random Irrelevance
Comet A3 Tracker: Tonight is your last chance to see the incredible Comet A3 in person.
America Has Spoken: This is the best grocery store in the country.
First Look: Neuralink brain implant wins an FDA nod to tackle blindness.
